Intelligence Augmentation (IA) in many ways is a much safer bet than AI for enterprise organizations. Instead of targeting the lofty and extremely challenging goals of artificial general intelligence (or machines that can successfully perform any intellectual task that a human being can), Intelligence Augmentation (IA) can be more narrowly focused on specific tasks that are much more achievable. As a result, integrating Intelligence Augmentation (IA) technologies into organizations is a wiser investment with a quicker ROI.
Intelligence Augmentation (IA) is the catalyst for the future economy that is the empathy economy. What is an empathy economy, you ask? Empathy economy refers to appealing to customer emotion and delivering consistently exceptional Customer Experience (CX) as a key differentiator. With increased pressure on call centre agents and other knowledge workers, to deliver enhanced CX, it’s critical for them to avoid certain call behaviours that frustrate customers and negatively impact CX.
Cogito performs live, in-call voice analysis to augment behaviour in real time to create better human connections at scale with call centre agents, wherever they work – in contact centre, in a BPO, or remotely. We would love to throw the same challenges that each one of our Cogicians are trying to solve for enriching human interactions.
This is your chance to showcase your prowess in AI, ML modelling, and get a chance to meet Cogicians who are making a real difference in building the products for leading the transformation in “empathy economy”.
18 - 24, 25 - 35, 36 - 60
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